Refund and Return Policy

We are committed to ensuring your satisfaction with your purchases. This policy outlines the conditions and procedures for refunds and returns.

1. Eligibility for Refunds

We understand that situations may arise where a refund is necessary. Refunds are granted under the following conditions:

  • Physical Products (e.g., Printed Books):
    • The item is defective, damaged, or incorrectly delivered.
    • You notify us within 7 days of receiving the product.
  • Digital Products (e.g., eBooks):
    • Refunds are not applicable for digital downloads unless the file is corrupt or inaccessible.

2. Non-Refundable Items

Certain items are not eligible for refunds, including:

  • Opened or used physical products unless defective.
  • Digital downloads (eBooks, PDFs, etc.), except under specific technical issues.
  • Items purchased through third-party retailers.

3. How to Request a Refund

If you believe you are eligible for a refund, follow these steps:

  1. Contact Us:
    • Email us at team@profap.in with your order details (Order ID, name, and purchase date).
  2. Provide Evidence:
    • For physical items: Include photos of the defect or damage.
    • For digital items: Describe the issue clearly (e.g., inaccessible file).
  3. Approval Process:
    • We will review your request within 5 business days and notify you of the outcome.

4. Refund Timelines

If approved, refunds will be processed as follows:

  • Payment Method: Refunds will be credited to the original payment method used for purchase.
  • Processing Time: Refunds may take 5-10 business days to reflect, depending on your bank or payment provider.

5. Return Policy for Physical Products

If returning a physical product, follow these guidelines:

  1. Initiate a Return: Contact us at team@profap.in to obtain a return authorization.
  2. Return the Item: Ensure the product is securely packaged and includes all original components.
  3. Shipping Costs:
    • If the return is due to our error (e.g., incorrect or defective item), we will cover return shipping costs.
    • For other cases, you are responsible for shipping fees.

6. Exceptions

Refunds or returns may not be honored if:

  • The request is made beyond the eligibility period.
  • The issue results from misuse, improper handling, or unauthorized modifications of the product.

7. Changes to This Policy

We reserve the right to modify this Refund and Return Policy at any time. Updates will be reflected on this page and, where applicable, communicated via email.

8. Contact Information

For questions or assistance with refunds and returns, reach out to us:

  • Email: team@profap.in
  • Postal Address:
    ProFap
    Shorapur, Dist: Yadgir
    Karnataka: 585224

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